How do I create a delivery job?+
Sign in as a customer, tap the + New Job button, enter the pickup and delivery addresses, add a photo of your package, set a price, and submit. Your job will be reviewed by our team and published to drivers shortly.
How long does it take for my job to be approved?+
Jobs are typically reviewed and approved within a few hours. You will receive a push notification when your job goes live and drivers can start applying.
How do I apply for a delivery job as a driver?+
Sign in as a driver, browse available jobs in the Browse tab, and tap Apply on a job that suits you. The customer will review your application and notify you if you are selected.
What payment methods are accepted?+
Carryo supports both cash payments (agreed between customer and driver) and online payments via Stripe. The payment method is selected when creating the job.
How do I cancel a job?+
You can cancel a job from its detail page before a driver has been assigned. Once a driver is accepted, please contact support via email to arrange cancellation.
Is my payment information secure?+
Yes. All card payments are processed by Stripe, a PCI-compliant payment provider. Carryo never stores your card details.
How do driver ratings work?+
After a delivery is completed, customers can leave a rating and review for the driver. Ratings are visible on driver profiles and help build trust on the platform.
How do I delete my account?+
Send an email to
onianishmagi@gmail.com with the subject "Account Deletion Request" and we will process it within 30 days.
The app is not working — what should I do?+
Try closing and reopening the app. If the issue persists, ensure you have the latest version installed from the App Store. If it still does not work, email us with a description of the problem and we will assist you.
I did not receive a push notification. Why?+
Check that notifications are enabled for Carryo in your iPhone Settings → Notifications → Carryo. Also make sure you are connected to the internet.
